Privacy Policy

Last Updated: March 31, 2026

Mechanical Air Concepts ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

We may collect personally identifiable information from you in a variety of ways, including when you request service or information from us. The information we collect includes:

• Personal Identifiers: Your full name, email address, and phone number.
• Contact Information: Your service address.
• SMS Opt-In Data: Mobile phone number, name, IP address, timestamp, and consent version when opting in to our text messaging program.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we use the information we collect to:

• Schedule and manage HVAC service appointments.
• Send appointment confirmations, reminders, and service notifications, including via SMS/text message.
• Respond to your service requests and customer service inquiries.

3. SMS / Text Messaging

When you opt in to our Service Notifications program, we collect and store your mobile number and consent data solely to send service appointment confirmations, technician dispatch notifications, maintenance reminders, and customer care updates related to active HVAC service engagements.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of information sharing exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You can opt out of these communications at any time by replying STOP to any message you receive. For further details, please review our SMS Terms & Conditions.

4. Disclosure of Your Information

We do not sell, share, trade, or rent your personal information to third parties for their marketing purposes. Your information is used exclusively for the purpose of providing the services you have requested from us.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Your Data Rights

You have the right to request access to the personal data we hold about you and to ask that your personal data be corrected, updated, or deleted. To make such a request, please contact us using the information provided below.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: